Assistant Manager – Dotcom Sales & Operations

Assistant Manager – Dotcom Sales & Operations

Job Responsibilities

Business strategy

– Know the customer: Deeply understand customer behavior, develop new customer insights. Make the JBP, plan and drive the monthly numbers, and ultimately the yearly targets

– Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

– Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

– Know the competition: Understand on-line and off-line players.

– Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Site Management:

– Coordinating closely with Global and brand team to ensure site merchandising is aligned with product availability and sales goals

– Review inventory and style selling reports to become an expert in respective categories to effectively support the business when developing content

– Communicate and monitor any necessary changes to product placement to improve sales, conversion and customer experience

– Communicate and provide direction to Marketing team to create and merchandise pages aligning with product availability and sales and brand goals

– Monitoring traffic, conversion and other KPIs on the site using analytics tools

– Analyzing site and customer behavior using analytics tools to improve customer experience

Selection Management:

-  Make sure all the active selection is live on the site

– Own cost improvement and overall portfolio management on the site

Fulfillment and Inventory:

– Key driver of working capital management and inventory

-Order Management – End to End monitoring of processing of online orders and dispatches

– Handle customer returns, COD returns and restocking.

– Develop and manage a fulfillment strategy with the service partner handling the site to ensure best selection along with the optimal cost and service.

People leadership:

– Day to day coordination with the regional and global team

– Coordinate with Logistics, Finance and Planning for Supply, Payment/Reconciliation and Availability  planning and execution

– Set goals, define KPIs and ensure team tracks effectively towards goals

Desired background:

– Educational background – Graduation, MBA is preferred

– Knowledge of Retail, consumer goods industry is a plus

– Minimum 3 yrs experience in Business development/Sales/Ecom

Desired skills & experience:

– Global brand Dotcom experience is highly desirable

– Highly analytical – Knowledge of Tableau, Google analytics is preferred

– Excellent verbal and written communication with interpersonal skills

– Strong understanding of technology and business – Working experience on SAP or Microsoft Navision is preferred

– Ability to connect with people across teams & levels

Interested candidates please send their updated resumes to